Cancellation and refund policy
This policy applies to subscriptions of Neviscater, a software-as-a-service product provided by Nevis Infosystems. It forms part of our terms and conditions. Effective 11 November 2026.
Every account begins with a free trial of at least 10 days, during which the product can be evaluated in full. We do not ask for card, bank or any other payment details during the trial, and the trial does not convert into a paid subscription on its own. Because no payment instrument is collected, nothing needs to be cancelled at the end of the trial: if you choose not to subscribe, simply stop using the service.
Subscriptions are purchased for a fixed term of six months or one year and are paid for upfront. They do not renew automatically, so there is no recurring payment to cancel. You may stop using the service at any time; the subscription simply lapses at the end of the term you paid for.
As the free trial allows a complete evaluation of the product before any payment is made, we assume a subscription is purchased only after thorough evaluation. Subscription fees are therefore non-refundable once paid, and no partial refunds are issued for the unused portion of a term.
If an amount is debited from your account but your subscription is not activated, or if you are charged more than once for the same subscription, write to support@neviscater.com with the transaction reference. We will verify the transaction with our payment gateway and refund the incorrectly charged amount to the original payment method, normally within 7 working days of confirming the discrepancy. The time taken for the amount to reflect in your account thereafter depends on your bank or card issuer.
If Nevis Infosystems discontinues Neviscater, users will be informed at least 3 months in advance and will be refunded for the remaining months of their paid subscription term.
If a subscription is not renewed, we retain your data for at least 3 months so that you can resume operations later. We reserve the right to remove the data after that period. You can export your data from inside the app at any time before then.
For any question about cancellations or refunds: support@neviscater.com · +91 96070 26060, or write to Nevis Infosystems, 149 H Nalanda Parisar, Kesharbag Road, Indore 452012, Madhya Pradesh, India.
